Forgot your password? 

! Read the instructions carefully

Method 1: ( If your account has two-factor verification enabled, use this method. Otherwise use Method 2 )

  1. Type in this format in the reset screen, ("" is just an identifier. It is not your email address)
  2. Click here to reset your password
  3. Complete verification to set up a new password and log in to -> My Account (Only enter your username, do not enter an email address here)

Method 2: 

Do not have recovery options/two-factor verification? (Alternate method)

Change your current password

*If you have a UB-issued laptop/computer, click here to change your password through the device. Otherwise, proceed as follows to do it through your browser. 

  1. Sign in to My Account, using your existing username and password.
  2. Under the Password section, click on 'Change Password'.
  3. Type your old password, create and confirm your new password, and then select Submit.
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