If you forgot your password, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.

This verification will also be used to alert unusual sign-in attempts into your account and prevent unauthorized access to your Office 365 services. 

You will be asked to register verification methods during a login attempt if this is not set up in the first place. 

  1. Open the web browser on your device and go to the security info page.

  2.  If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.

  3. After you select and set up your methods, choose Finish to complete the process.

Step by Step instructions:

1. Log in to Microsoft 365 using this link

2. Enter your UBNet credentials to log in.

3. If you have not set up the recovery options, you will be prompted to do so at this point. Otherwise, click this link 

4. Proceed to the next screen. Once on this page, follow the indicated instructions and set up the recovery methods by clicking the individual Set it up now links. 


5. If these methods ever need to be changed or if you would like to add the Microsoft authenticator app as a verification method, go to view account on


6. Click Update Info under Security Info to continue to the verification options.


7. Click “Add Method” to add an additional method